🌬️ Frequently Asked Questions
We don’t just answer questions. We offer clarity like morning light and intention like a slow groove.
📦 How long does it take to receive my order?
All orders are processed with care within 3-5 business days. Once your ritual is packed and kissed by the ancestors, shipping takes:
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Standard Shipping: 3–5 business days
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Priority Shipping: 2–3 business days
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Free Shipping (with promo code RHOMAN40 on orders $40+): 5–7 business days
Note: Free shipping must be selected at checkout with the promo code to qualify.
🕯️ What makes your products special?
Each product is made in rhythm with nature and soul. We use plant-based oils, butters, essential oils, and natural ingredients that support melanin-rich, sensitive, and dry-prone skin — but it’s for everyone, really.
These aren’t just body butters, beard balms, or candles.
They’re ritual tools.
They’re vibe-setters.
They’re moments made physical.
🌿 Are your products suitable for all skin types?
Yes. We formulate with sensitive, dry, and melanin-rich skin in mind, but all skin types can melt into this experience. If you have concerns or allergies, check our full ingredient lists on each product page — we believe in full transparency.
✨ What collections do you offer?
We have three signature collections, each with two intentional phases:
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For Him – bold, grounding, and smoked in memory
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For Her – soft, sacred, and crowned in glow
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Everywhere & Electric (Unisex) – a universal mood, incense-kissed, electric in presence
Each phase unfolds like an album — an invitation to nourish skin, spirit, and space.
✨ How do I get free shipping?
When your order hits $40 or more, enter the code: RHOMAN40 at checkout.
No code, no release. The spell only works if you say it.
✨ I forgot to enter the code — can I still get free shipping?
We feel you, truly. But this is a spoken spell — if the code’s not used at checkout, the portal stays closed.
Be sure to enter RHOMAN40 next time to let it flow on us.
🔥 What’s in the Mystery Box?
A vibe you didn’t know you needed. Our Mystery Box is a curated selection of soul care — maybe a candle, maybe a butter, maybe something we dreamed up last full moon. Trust the process. Trust the package.
💌 Do you offer gift wrapping or notes?
Yes. Leave a note at checkout and we’ll wrap your gift in warmth, intention, and a little poetic flair. Soulful gifting is our love language.
💳 What payments do you accept?
All major credit/debit cards, PayPal, Apple Pay, and other options offered through Big Cartel’s secure checkout.
🧼 Do you accept returns?
Due to the handmade and personal care nature of our products, all sales are final.
But if there’s a problem with your order, email us at [email protected] — we’ll make it right with grace and gratitude.
📮 Do you ship internationally?
Currently, we ship only within the U.S.
But we’re dreaming bigger, always. Stay tuned.